Exchange Policy:

We always want you to be satisfied with your purchase. However, if an exchange is needed, please follow the guidelines below:

1. Customers will receive the new product via Steadfast Courier, and at the same time, must return the previous product to the same delivery person.

2. Customers must pay the full bill amount when receiving the new product.

3. Once the returned product reaches us, we will inspect and verify its condition.

4. If all conditions are met, a refund will be issued within 24 to 48 hours to the customer’s bKash/Nagad number.

Exchange/Refund will not be applicable in the following cases:

If the product tag is cut or removed

If the product is washed or ironed

If there is any stain, dirt, thread pull, or any kind of damage

If the product is worn multiple times causing crease or fold damage

If the invoice slip is missing

If the product was purchased at 50% or more discount (exchange may be allowed in special cases)

Refund Terms & Conditions:

Refunds will only be issued if the fault is on our side or if the requested exchange item is out of stock.

The refund will be sent to the customer's bKash or Nagad number.

If the exchange is due to a customer's mistake, the courier charges must be borne by the customer.