Refund Policy – Barton Bangladesh

At Barton Bangladesh, we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a transparent and fair refund process under the following terms:

Eligibility for Refund

You may request a refund if your item meets one or more of the following conditions:

• The product is damaged or defective upon delivery.

• The product is not as described or is the wrong item.

• The size or color does not match the order (for apparel).

• The product is out of stock after payment.

To be eligible:

• The item must be unused, in its original condition, with all tags and packaging intact.

• You must contact us within 3 days of receiving your order.

 Contact: bartonbangladesh24@gmail.com

Non-Refundable Charges

Please note:

• Shipping charges and Cash on Delivery (COD) service fees are non-refundable.

• Free promotional items included with your order must also be returned.

Refund Methods

• Online Payments (Card, Mobile Banking, Bank Transfer):
  Refunds will be processed to the original payment method.

• Cash on Delivery (COD):
  No refund will be issued unless payment was collected and item qualifies for return.

• Duplicate Payments:
  Any accidental double charges will be refunded upon verification.

Refund Timeline

• Refunds are typically processed within 7–10 business days after the returned item is received and inspected.

• If you do not receive your refund within this period, please email bartonbangladesh24@gmail.com for support.

Non-Refundable Scenarios

We reserve the right to deny a refund if:

• The returned item is used, damaged, or missing tags.

• The return request is made after 3 days of delivery.

• The issue arises due to customer misuse, neglect, or wrong ordering.

How to Request a Refund

1. Email us at bartonbangladesh24@gmail.com with your order details and reason for refund.

2. Our team will review the request and confirm return eligibility.

3. Once the product is received and inspected, your refund will be processed.